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How can we help you and your pet today?

For Pet Sitters & Dog Walkers

14 articles
Deactivating or Deleting Your AccountYou can request account deletion any time from Settings › Danger Zone. How it works Request Deletion opens a pre-filled email to our support team. This is iManaging Your Cancellation PolicyAs a sitter, you control how flexible or strict your cancellation terms are from Settings › Services & Rates › Cancellation Policy. Your options 1-day nSetting Holiday RatesHolidays are when pet owners need a sitter most — and when you're most in demand. WinniePaws lets you set an optional surcharge that applies automatically on maHow Search Ranking WorksWhen an owner searches for a sitter, results are ranked by a straightforward set of factors — no hidden boost system to game. What determines your position Understanding Sitter Profile BadgesBadges appear on your public profile as quick trust signals for owners browsing search results. ID Verified Your identity has been verified by Government IDThe Background Check ProcessTrust is the foundation of WinniePaws, so every provider goes through a background check disclosure as part of onboarding. The disclosure Before your profile Can I Appeal a WinniePaws Account Action or Deactivation?WinniePaws takes account integrity seriously, and most restrictions come with a clear path to respond. If it's tied to a background check result If a backgrouCreating Your Sitter ProfileYour profile is edited from Settings, and you can preview exactly what owners see with the View public profile link at the top. Personal Info Your Profile HAccepting & Declining Booking RequestsNew requests land under Bookings › One-Time, filtered to Pending until you respond. Everything else — Active, Confirmed, Complete, Paid, and Cancelled — has itsSetting Your AvailabilityCalendar › Availability controls when owners can book you at all — it's separate from your actual booked appointments, which live under the Bookings view of theUsing Your CalendarCalendar › Bookings shows every confirmed appointment in a full calendar view, with quick stats — total appointments, active categories, and how many are happenGetting Paid: Payouts & EarningsPayouts is your earnings dashboard — lifetime earnings, your current tier, and a full breakdown of what's pending versus ready to withdraw. The 85/15 split Managing Recurring ClientsRepeat clients live under Bookings › Recurring, separate from one-time requests since they follow their own accept/decline and billing rules. Accepting a sTaxes & 1099Earning income through WinniePaws is rewarding — but come tax season, things can catch you off guard if you're not prepared. Here are the essentials every sitte