Fee Details
This page explains how WinniePaws' service fee works. We keep the exact percentage here, separate from our Terms of Service, so it can be updated without requiring every user to re-accept the Terms — the mechanics described below (who pays, when, and how) are what's binding.
Pet Owners
You pay exactly the caregiver's listed rate, plus any disclosed surcharges shown on the booking screen before you confirm (such as holiday or travel surcharges). WinniePaws does not add a separate fee on top of your total. If you use a WinniePaws promo code, the discount comes off this total and WinniePaws pays for it. Promo codes can't be used on recurring schedules or custom quotes.
Caregivers
WinniePaws' service fee starts at 15% (you keep 85%) and steps down automatically as you complete more bookings — down to as little as 10% (you keep 90%) at our top tier. This is deducted before payout — the amount reflected in your earnings already accounts for it.
The service fee is calculated on the booking price before any WinniePaws promotion. If a pet owner uses a WinniePaws promo code, WinniePaws pays the discount. Your service fee and earnings are calculated on the full booking price, as if no promo was used.
| Tier | You keep | Reach it at |
|---|---|---|
| Base | 85% | Every caregiver starts here |
| Silver | 87% | 20 completed-booking points |
| Gold | 89% | 50 completed-booking points |
| Platinum | 90% | 100 completed-booking points |
A completed boarding or house sitting or daycare counts as 1 point toward your tier. A completed dog walking or drop in counts as 0.5 point. Your tier is based on total points across every service you offer, and moves up automatically as you complete more bookings — it never resets.
Payouts are initiated 48 hours after the service period ends.
Other Charges
A non-refundable profile review fee is not charged to caregivers signing up. If this ever changes, this page will be updated first.