Privacy Policy

Information We Collect

1. Information You Provide Directly

• Account Information: includes personal information we collect when you create an account: Name, email address, postal address, phone number, date of birth, pet details, availability, and profile-related information.
• Content and Files: This encompasses profile pictures, pet images, stay-related photos, videos, documents, and other files you share or generate through the Services. It also includes the content of reviews (both public and private) and any messages exchanged with Winnie Paws, including recorded call transcripts.
• Payment and Tax Information: Payment details, transaction history, tax identification numbers, and payment disbursement details (for Pet Service Providers). Payment card transactions are processed by our third-party payment processors).
• Sensitive Personal Information: Government-issued identification, social security numbers (for background checks), biometric data, and health-related information when required for customer service or claims processing. Example: If you offer pet services, we may need to collect certain sensitive personal information to confirm your identity, help facilitate the setup of your Stripe payment account or do background checks.

2. Information Collected Automatically

• Device and Identifier Data
  We collect details about your device and browser, such as type, version, language, settings, IP address, access times, pages viewed, and mobile network information. As outlined in our Cookie Policy, we also store and retrieve cookie identifiers, mobile IDs, and related data.
• Service Usage Data
  We track how you interact with our Services, including the website you came from, pages visited, time spent on each page, and other activity details.
• Location Data
  With your device and app permissions, we may collect geolocation data, including precise location within a small radius. See "Your Choices" for more information.
• Cookies and Tracking
  We use cookies, web beacons, and similar technologies to operate our Services. Most browsers accept cookies by default. To adjust your settings, review our Cookie Policy or visit "Your Choices".
• Derived Insights
  We generate insights based on collected data, such as estimating your location from your IP address or predicting preferences using automated processes.

3. Information From Affiliates, Business Partners, and Other Non-Affiliated Third Parties

• Social Media & Integrated Services: If you log in via a social media site, we may receive information such as your name, account details, and friends list.
• Background Checks & Identity Verification: Third-party verification services may provide information related to your identity and credentials.
• Marketing & Analytics Providers: Information obtained from affiliates, data brokers, and partners engaged in advertising and analytics.
• Service Provider Data: We collect information from third-party providers that assist us, such as companies that determine your device's location using its IP address.
• Third Party Sources: We may receive additional data from various external sources, including affiliates, data brokers, marketing partners, background check services, identity verification agencies, and publicly available records. Some of this data may be obtained for a fee.
• Use of Third-Party Data: We may use third-party information, alone or combined with details you provide, to contact you, send promotional content, personalize your experience, prefill online forms, and gain insights into our user demographics.
• How We Disclose Your Information: We may share the personal data we collect with third parties as needed to complete transactions, deliver requested services, or with your consent. Below are the types of third parties we share information with and the purposes for doing so:
• Pet Service Providers: When you make or accept a booking, we share relevant details with the Pet Service Provider handling your request.
• Public Information: If you participate in interactive areas of our Services, such as creating a profile or posting a review, some of your information may be publicly visible. Pet Service Provider profiles are discoverable by anyone searching the site or entering the unique profile URL.
• Service Providers: We work with vendors, consultants, and business partners who may need access to certain data to assist in functions like customer support, security, and maintaining our systems.
• Third-Party Service Providers: Payment processors, background check agencies, analytics partners, and cloud storage providers.
• Legal Compliance and Law Enforcement: We may disclose information as required by law, regulations, or legal proceedings. This includes sharing details with tax authorities or government agencies enforcing legal obligations. Data disclosed may include names, contact details, tax IDs, dates of birth, transaction history, and tax-related records.
• Security and Protection: If we believe a user's actions violate our policies or agreements, we may share information to maintain security, prevent cyberattacks, or protect the rights, property, or safety of Winnie Paws, our employees, users (including their pets), or the public.
• Corporate Transactions: If Winnie Paws is involved in a merger, sale, acquisition, financing, bankruptcy, or similar transaction, your data may be transferred as part of the process, as allowed by law.
• Affiliates: We may share data among Winnie Paws and its parent, subsidiary, or affiliated companies when doing so helps us operate our business. These affiliates may use the data according to their own privacy policies. A list of corporate affiliates is available [here].

How We Use Your Information

• Provide & Improve Services: Manage your account, enable bookings and enhance our platform.
• Communicate with You: Respond to inquiries, provide updates and send marketing materials.
• Facilitate Transactions: Process payments, disburse funds and handle tax documentation.
• Personalize Your Experience: Tailor services based on preferences and location.
• Ensure Security & Compliance: Ensure Security & Compliance: Conduct fraud prevention, identity verification and legal compliance efforts.
• Marketing & Advertising: Display personalized advertisements and promotional offers.

Social Sharing Tools

Our Services may include social sharing options and integrations, such as the Facebook "Like" button, allowing you to share your activity across different platforms. These features enable information sharing with your friends or the public, depending on the privacy settings you have configured with the respective social media provider. To understand how these third parties collect and process your data, please refer to their privacy policies.

Third-Party Advertising and Analytics

Where permitted by law, we may work with third-party companies to provide analytics services and display advertisements on our behalf across the internet. These companies may use cookies, pixel tags, web beacons, and similar technologies to gather data about your activity on our website and third-party sites. This may include identifiers, device details (such as cookie and device IDs, IP address), geolocation, usage patterns, and inferred insights. For more details on how these technologies work and how to manage your preferences, review our Cookie Policy or visit the "Your Choices" section. Opting out of third-party advertising cookies will not eliminate ads but will make them less personalized.

Under certain privacy laws, including those in California and other U.S. states, sharing some of this data with third parties may be classified as a "sale" or "sharing" of personal information. For more details, see the "Your Choices" and "California and U.S. State Privacy Rights" sections.

Additionally, some of our Services feature links, integrations, or references to third-party providers with different privacy practices. Any personal data you provide directly to these third parties, or that we share with them at your request, is subject to their respective privacy policies.

Data Security

Winnie Paws implements reasonable safeguards to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. However, no online transmission or mobile application is completely secure. While we use commercially accepted methods to safeguard your data, we cannot guarantee absolute security.

To enhance protection, we encourage you to create a strong password, avoid sharing it with others, and refrain from using the same password across multiple accounts.

Data Storage and Transfers

Your information may be stored and processed in your region, the United States, or other locations where we or our affiliates, subsidiaries, or service providers operate. These locations are selected for efficiency, performance improvements, and redundancy to safeguard data in case of system failures or disruptions. Regardless of where data is stored, we take steps to ensure it is processed in compliance with this Privacy Policy and applicable laws.

If we transfer information from the UK, European Economic Area (EEA), or Switzerland to countries that the European Commission has not deemed to have adequate data protection, we rely on legal mechanisms such as the Standard Contractual Clauses (SCCs) approved by the European Commission to help safeguard your rights. For more details on the SCCs, please click [here].

Access, Portability, Correction and Deletion

You can view, update, correct, or remove certain personal information by logging into your account on our website or mobile app and navigating to the "Profile" or "Account Settings" section. For further assistance, visit our Help Center.

If you want to permanently delete your account or cannot access certain data using the options above, you can submit a request through the "Rights" tab in our Privacy Management Center. If you're unable to access this center, you can contact us using the details in the Contact Us section. Requests may be denied if they violate legal requirements, impact another individual's privacy, are not legally mandated, or if we are unable to verify your identity.

Location Data

When you install or open one of our mobile apps that collects location data, you will be asked to consent to this collection. Certain features require precise location tracking, so declining access will prevent you from using those features.

If you previously granted location permissions, you can disable this at any time through your device settings. However, doing so will limit the functionality of some app features. You can also stop location tracking by uninstalling the app from your device.

Emails

You can manage your preferences for marketing emails from Winnie Paws by adjusting your "Notifications" settings under "Account Settings" in your online profile or mobile app. If you no longer wish to receive marketing emails, you can also opt out by clicking "Unsubscribe" in any marketing email. However, even if you opt out, we may still send you service-related emails about your account or transactions with us.

Mobile Push Notifications/Alerts

We may send push notifications or alerts to your mobile device. You can disable these notifications at any time by adjusting your device's notification settings.

Text Messages

With your consent, as required by law, we may send you service-related communications (such as security alerts, updates, and administrative messages), as well as sales, marketing, or advertising messages. These may be sent via autodialed calls, prerecorded or artificial voice messages, SMS texts, email, messaging apps (such as WhatsApp), or other electronic means to any contact information you provide, even if your number is on a national or state do-not-call registry.

You can opt out of these messages by following the instructions in a message or updating your "Notifications" settings under "Account Settings" in your online profile or mobile app. Keep in mind that processing your request may take some time, and if you are a Service Provider, some Pet Care Services may require service-related text messages. If you wish to stop receiving these, you must not only update your notification settings but also discontinue providing the related services.

Data Sales

Certain privacy laws define "sale" broadly, which may include some of the data sharing described in the "How We Share Your Information" section. To opt out of such data "sales", update your preferences anytime through our Privacy Management Center or by enabling Global Privacy Control settings in a compatible web browser or browser extension.

Managing Targeted Advertising

You have multiple ways to opt out of or control targeted advertising:

1. Use the Privacy Management Center to decline advertising-related cookies.
2. Enable the Global Privacy Control setting in a supported web browser or browser extension.
3. Utilize opt-out options provided by industry organizations that our advertising partners may participate in:

• United States: NAI[link] | DAA[link]
• Canada: Digital Advertising Alliance of Canada[link]
• Europe: European Digital Advertising Alliance[link]

4. Adjust cookie and mobile ID settings as described below.

These preferences are device - and browser-specific. If you use our Services on multiple devices or browsers, you will need to update your settings on each one to ensure your choices apply across all systems.

Browser and Platform Privacy Controls

• Cookie Settings: Most browsers accept cookies by default, but you can adjust your settings to delete or block them. Keep in mind that rejecting cookies may impact certain website features and services. Additionally, deleting cookies may erase stored preferences, including advertising settings, requiring you to reconfigure them. For more details on managing cookies, visit our Privacy Management Center or review our Cookie Policy.
• Global Privacy Control (GPC): Some browsers and extensions support GPC signals, which indicate your preference to opt out of certain data processing, such as targeted ads or data sales, where legally applicable. If we detect a recognized GPC signal, we will make reasonable efforts to respect it in accordance with relevant regulations.
• Do Not Track (DNT): Some browsers offer a DNT setting that signals websites not to track your activity. Unlike GPC, there is no standard interpretation for DNT, so our website does not respond to these signals. Instead, you can manage your data preferences using GPC, cookie settings and advertising opt-out tools mentioned above.
• Mobile Advertising ID Controls: Both iOS and Android devices provide settings to limit tracking or reset advertising IDs, allowing you to manage personalized ad preferences.

Email Web Beacons

Most email programs allow you to disable automatic image downloads, including web beacons, which helps prevent automatic connections to external servers that host these images.

UK and European Economic Area (EEA) Data Protection Rights

If UK or EEA data protection laws apply to the processing of your personal data, you have additional rights beyond the controls listed above:

• Access and Correction:You can request access to or corrections of your personal information.
• Deletion: You may request the deletion of your personal data. However, we may be required to retain some data for legal reasons, and third parties with whom you have communicated through Winnie Paws may still retain copies. Additionally, cached or archived account information may be stored for up to a year.
• Consent Withdrawal: If we process your data based on consent, you can withdraw it at any time for future processing.
• Data Portability: You may have the right to receive your personal data in a transferable format for use with another provider.
• Objection to Processing: If we process your data based on legitimate interests, you can object to this processing.
• France-Specific Rights: Residents of France can provide specific instructions on how their data should be handled after their death.

Submitting Requests for Erasure or Access

You can request access to or deletion of your personal data through the "Rights" tab in our Privacy Management Center. If you cannot access the Privacy Management Center or need assistance with other types of requests, you can contact Winnie Paws or our Data Protection Officer using the details in the Contact Us section.

If your data is being processed on behalf of another organization acting as the "data controller", you should direct your request to them. You also have the right to file a complaint with a supervisory authority, but we encourage you to reach out to us first with any concerns.

Legal Basis for Data Processing

We collect and process your personal data based on various legal grounds, including:

• Your consent where required.
• The need to deliver our services and fulfill transactions.
• Operational business purposes, including security and fraud prevention.
• Compliance with legal and contractual obligations.
• Other legitimate interests as permitted by law.

Please note that these policies apply specifically to Winnie Paws Services. Our affiliates may have different procedures for handling data rights, so we recommend reviewing their privacy statements for more details.

California and U.S. State Privacy Rights & Notices / Do Not Sell or Share

The following information applies specifically to Winnie Paws Services. Our affiliates may have different policies and processes for handling data rights, so we recommend reviewing their individual privacy statements for more details.

California Privacy Rights

If you are a California resident and your personal information is processed under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), you have specific rights regarding your data:

• Notice at Collection: Before or at the time of data collection, you are entitled to information about our data practices, including what categories of personal and sensitive data we collect, why we collect it, whether it is sold or shared, and how long we retain it. These details are outlined in this Privacy Statement.
• Right to Know: You can request access to the personal data we have collected about you in a readable format. You may also request information on the categories of data collected, sources of collection, purposes for collection and sharing, and the third parties with whom we share data. Much of this information is available in your account profile. You can also submit a request via the "Rights" tab in our Privacy Management Center or contact us through the details in the Contact Us section.
• Right to Correct or Delete: You may request corrections to inaccurate personal data or request deletion under certain conditions, subject to legal exceptions. Some corrections can be made by updating your profile settings. Requests for deletion can be submitted through the "Rights" tab in the Privacy Management Center, or by reaching out via our Contact Us section.
• Right to Opt-Out of Data "Sales" or "Sharing" (Do Not Sell or Share): You have the right to opt out of the sale or sharing of your personal information for targeted advertising, as defined under the CCPA. This includes data shared with advertising and analytics providers that collect identifiers (such as IP addresses and cookie IDs), browsing behavior, and geolocation data. While we do not sell other types of personal data, we do allow corporate affiliates to use some data per their privacy policies. To opt out, visit the Privacy Management Center or enable a recognized opt-out preference signal such as Global Privacy Control (GPC) in your browser. Note that opting out does not affect previously shared data or fully eliminate interest-based advertising. More details are available in our Cookie Policy.
• Sensitive Personal Information: You have the right to limit certain processing of sensitive personal data. We only collect such information when necessary to provide our Services. If you choose not to provide it, we may not be able to offer certain services. If we process sensitive data for purposes beyond service fulfillment or legal requirements, we will notify you and give you the option to restrict its use.
• Non-Discrimination Rights: Winnie Paws will not discriminate against you for exercising your rights under the California Consumer Privacy Act (CCPA).
• California "Shine the Light" Law: Under California Civil Code section 1798.83 (also known as the "Shine the Light" law), California residents who have a business relationship with us may request details about whether their personal information has been shared with third parties for direct marketing purposes. We do not disclose personal data to non-affiliated third parties for their direct marketing. If data sharing with our affiliates qualifies as a third-party disclosure, you can opt out through the Privacy Management Center.

California residents may request more information regarding our compliance with this law by contacting us via the Contact Us section. Businesses are only required to respond to one request per year per customer and may require requests to be submitted through a designated contact method.

Financial Incentives Notice

At times, Winnie Paws may offer financial incentives, such as discounts, coupons, or special promotions, when you sign up for email lists, enter contests, or participate in marketing campaigns. To receive these incentives, you may need to provide personal information through an online form, contest entry, or social media. Participation is voluntary, and you can opt out anytime by following the opt-out instructions provided at sign-up or in the Your Choices section (such as unsubscribing from emails).

Each financial incentive is based on a reasonable estimate of the value of your data, considering factors such as anticipated revenue, data collection and storage costs, and operational expenses, as permitted by the CCPA. Additional terms may apply to specific promotions, which will be presented at the time of sign-up.

• Data Disclosures in the Past 12 Months: In the last 12 months, we have shared personal data for business purposes with business partners, affiliates, and vendors, as detailed in the table above.
• Authorized Agents: You may authorize someone to submit requests on your behalf under the CCPA, either in writing or through a power of attorney. Before we process an agent's request, they must provide proof of authorization, and we may require direct identity verification from you.
• Identity Verification: To access, correct, or delete personal data, we must verify your identity based on legal standards. We may ask you to:
• Submit the request from the email address linked to your account.
• Provide additional information to confirm your identity.
• Minors' Data Protection: We do not knowingly collect, sell, or share personal information of individuals under 16 years old.

Privacy Rights in Certain U.S. States

Several U.S. states, including Virginia, Colorado, Connecticut, Utah, Oregon, and Texas (effective July 1, 2024), have enacted comprehensive privacy laws. If you are a resident of one of these states, you may have the following rights regarding your personal data:

• Notice at Collection: Before or at the time we collect your data, you have the right to be informed about our data practices. This includes the types of personal and sensitive information we collect, why we collect it, whether it is shared or sold, and how long we retain it. You can find this information in this Privacy Statement using the links above.
• Right to Access: You may request a copy of the personal data we have collected about you in a readable format. You can also request details about the categories of data collected, sources of collection, purposes for collection and sharing, and the third parties with whom we share data. Much of this information is available in your account profile. To make a formal request, visit the "Rights" tab in our Privacy Management Center or contact us via the Contact Us section if you're unable to access the center.
• Right to Correct or Delete: You can request that we correct any inaccurate personal information or delete your data under certain conditions, subject to legal exceptions. Some updates can be made directly by editing your account profile. To request data deletion, visit the "Rights" tab in the Privacy Management Center, or contact us through the Contact Us section if you need additional assistance.
• Opt-Out Rights for "Sales" and Targeted Advertising (Do Not Sell or Share) You have the right to opt out of the sale of your personal data and targeted advertising, including "sharing" data for cross-context behavioral advertising as defined by applicable laws. Some privacy laws define "sell", "share", and "personal information" broadly, which may include data practices outlined in this Privacy Statement.

We allow advertising and analytics providers to collect certain data, such as:

• Identifiers (e.g., IP addresses, cookie IDs, mobile IDs)
• Activity data (e.g., browsing behavior, clicks, app usage)
• Device and geolocation data

Additionally, we may share some data with our corporate affiliates, who process it according to their own privacy policies. We do not sell or share other types of personal data.

To opt-out, you can:

• Use the Privacy Management Center
• Enable an opt-out preference signal in your browser (such as Global Privacy Control)

If you opt out, we will no longer share your personal data in ways that qualify as a "sale" or "sharing" under applicable laws. However, we may still provide data to service providers for analytics and advertising operations. Opting out does not retroactively affect previously shared data or fully eliminate interest-based advertising. For details, review our Cookie Policy.

• Sensitive Personal Information: In some states, such as Virginia, Colorado, Connecticut, Oregon, and Texas, we only process sensitive personal information with your opt-in consent. In other states, like Utah, you have the right to opt out of or limit certain uses of sensitive data.
• We collect sensitive personal data: only as necessary to provide our Services. By signing up for our Services and submitting sensitive data, you consent to its processing. You may choose not to provide this information, but doing so may limit your ability to use our Services. If we process sensitive data for purposes beyond service fulfillment or legal requirements, we will notify you and offer an option to limit its use.
• Non-Discrimination Rights: Winnie Paws will not discriminate against you for exercising your privacy rights under applicable laws.

Authorized Agents and Identity Verification

You may appoint an authorized agent—either in writing or through a power of attorney—to submit requests on your behalf under applicable privacy laws. Before we process such a request, the agent must provide proof of authorization, and we may also require direct identity verification from you.

To access, correct, or delete specific personal information, we must verify your identity to the extent required by law. This may include:

• Submitting the request from the email address associated with your account
• Providing additional details to confirm your identity.

Children's Data Protection

We do not knowingly collect, sell, or share personal information of individuals under 16 years old.

Our Role Under Privacy Laws

Winnie Paws operates as a Controller and Business under U.S. state privacy laws, meaning we determine how personal data is collected, used, and shared.

Privacy Policy Updates

We may update this Privacy Statement periodically to reflect changes in our Services, data practices, or legal requirements. When we do:

• The "Last Updated" date at the top will be revised.
• If significant changes occur, we will provide notice or obtain consent as required by law.

We encourage you to review this Privacy Statement whenever you use our Services to stay informed about our data practices and privacy choices. Our practices comply with the laws of the regions in which we operate, meaning certain data processing activities may apply only where permitted by local laws.

Contact Us

Account Deactivation or Deletion

To request the deactivation or deletion of your account, please contact us by phone or email using the details for your region listed below.

Privacy Concerns

Winnie Paws operates as a Controller and Business under U.S. state privacy laws, meaning we determine how personal data is collected, used, and shared.

For further assistance, please refer to our Privacy Management Center or contact our Data Protection Officer using the appropriate contact details above.

UK/EEA Data Subject Rights

If you wish to exercise your UK or EEA data subject rights, you can do so by visiting our Help Center, Privacy Management Center, or by contacting us using the details provided above. Before processing your request, we may need to verify your identity to the degree required by law.

If you need to escalate your inquiry after reaching out to our Privacy Team, you may contact our Data Protection Officer, Winnie Paws LLC:

• Email: dpo@WinniePaws.com
• Mail: Winnie Paws Data Protection Officer :102 Lemuel Ln, Easley SC 29642, U.S.A.

You also have the right to file a complaint with a regional supervisory authority, though we encourage you to contact us first with any questions or concerns.

California and U.S. State Privacy Rights

If you wish to exercise your privacy rights under applicable U.S. state laws, or if you would like to appeal a decision regarding your data privacy rights, please visit our Privacy Management Center or contact us using the details provided above.

Before we take further action on your request, we may need to verify your identity as required by law.

Your Privacy Choices

• Account Settings: Update, modify, or delete your profile through your account settings.
• Location Controls: Adjust geolocation permissions via your device settings.
• Marketing Preferences: Opt-out of marketing emails via your account settings or the unsubscribe link in emails.
• Cookies & Tracking: Manage cookie preferences in your browser or visit our Privacy Management Center.
• Do Not Sell or Share: Opt out of data sharing for targeted advertising through our Privacy Management Center.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access & Correction: Request access to or correction of your data.
• Deletion Requests: Ask for your data to be deleted, subject to legal requirements.
• Opt-Out of Targeted Ads: Control how your data is used for advertising.
• Data Portability: Request a copy of your information in a transferable format.
• Non-Discrimination: Exercising privacy rights will not result in any service discrimination.

Information Security & Retention

We take appropriate security measures to protect your data. While we strive to use industry best practices, no method of transmission is completely secure. Your data is retained as long as necessary for service provision, legal compliance, and security purposes.

International Data Transfers

If you are outside the United States, your data may be transferred and processed in countries where privacy laws differ from your home country. We implement appropriate safeguards to ensure compliance with applicable regulations.

Privacy Policy Updates

We may update this Privacy Policy at any time. If we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Provide notice through a message on our Platform or via email, allowing you to review the changes before they take effect.

Contact Us

For privacy-related inquiries or to exercise your rights, please reach out to us:

• Email: privacy@winniepaws.com
• Mail: Winnie Paws, LLC 102 lemuel ln, Easley SC 29641

For additional support, visit our Help Center or Privacy Management Center.