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I'm a Pet Owner
19 articlesAllGetting StartedFor Pet OwnersFor Pet Sitters & Dog WalkersBooking & SchedulingPaymentsTrust & SafetyBlog
Deactivating or Deleting Your AccountYou can request account deletion any time from Settings › Danger Zone.
How it works
Request Deletion opens a pre-filled email to our support team. This is iResetting Your PasswordIf you can't remember your password, you don't need to contact support — you can reset it yourself in under a minute.
From the sign-in page
Click Forgot PasswUsing Coupon and Promo CodesIf you have a WinniePaws coupon or promo code, you can apply it during checkout.
Where to enter it
On the Review & Pricing step of the booking flow, look for Managing Your Cancellation PolicyAs a sitter, you control how flexible or strict your cancellation terms are from Settings › Services & Rates › Cancellation Policy.
Your options
1-day nSetting Holiday RatesHolidays are when pet owners need a sitter most — and when you're most in demand. WinniePaws lets you set an optional surcharge that applies automatically on maUnderstanding Sitter Profile BadgesBadges appear on your public profile as quick trust signals for owners browsing search results.
ID Verified
Your identity has been verified by Government IDThe Background Check ProcessTrust is the foundation of WinniePaws, so every provider goes through a background check disclosure as part of onboarding.
The disclosure
Before your profile Keeping Your Account SecureA few good habits go a long way toward keeping your account safe.
Choosing a strong password
When you create your WinniePaws account, your password must be atReporting an Issue With a Past StayIf something didn't go as expected during a stay, you can file a dispute directly from the booking.
How to file one
Open the booking and select Have an issue?Can I Appeal a WinniePaws Account Action or Deactivation?WinniePaws takes account integrity seriously, and most restrictions come with a clear path to respond.
If it's tied to a background check result
If a backgrouCreating Your Sitter ProfileYour profile is edited from Settings, and you can preview exactly what owners see with the View public profile link at the top.
Personal Info
Your Profile HUsing Your CalendarCalendar › Bookings shows every confirmed appointment in a full calendar view, with quick stats — total appointments, active categories, and how many are happenGetting Paid: Payouts & EarningsPayouts is your earnings dashboard — lifetime earnings, your current tier, and a full breakdown of what's pending versus ready to withdraw.
The 85/15 split
Managing Recurring ClientsRepeat clients live under Bookings › Recurring, separate from one-time requests since they follow their own accept/decline and billing rules.
Accepting a sCreating Your WinniePaws AccountStep-by-step: signing up, verifying your email and phone, and setting up your owner profile.Getting Started with WinniePawsNew to WinniePaws? Here's the fastest path from signing up to your first booking.How to Find the Right Pet SitterUsing search filters, the map view, and sitter profiles to find someone you trust.How to Book a SitterWhat each step of the booking wizard asks for, and when your card actually gets charged.Setting Up a Recurring BookingHow to set up a repeating schedule with the same sitter, and how billing works for each visit.