WinniePaws takes account integrity seriously, and most restrictions come with a clear path to respond.
If it's tied to a background check result
If a background check result led to your account being put on hold, you'll be notified by email and text with the reason, and given a set window to submit a written response before any further action is taken. Submitting your response inside that window is the fastest way to get a case reviewed — our team looks at every submission individually rather than finalizing anything automatically.
If your account was disabled for another reason
For other account actions, reach out to support@winniepaws.com with your account email and a description of what happened. Include any context that might be relevant — our team reviews each case individually.
What stays available while under review
A hold or disable action affects your ability to be booked or to log in, but doesn't erase your account, history, or past reviews while a case is being reviewed.