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Help CenterFor Pet Owners

Deactivating or Deleting Your Account

1 min read
Updated Jul 23, 2026

You can request account deletion any time from Settings › Danger Zone.

Danger Zone settings section with a Delete Account card and Request Deletion button

How it works

Request Deletion opens a pre-filled email to our support team. This is intentional — a real person reviews every deletion request, since we need to check for open bookings, pending payouts, or an active dispute before closing an account. We'll confirm with you once it's handled.

Before you request deletion

  • Cancel or complete any open bookings first — an account with active bookings can't be closed mid-stay.

  • Providers: withdraw any pending balance in your Stripe payout account before requesting deletion.

Just need a break, not a full account closure? Providers can use Take a break from sitting on the Calendar tab of their dashboard instead — it hides you from search and blocks new bookings without deleting anything.

Calendar tab showing the Take a break from sitting toggle

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