Happiness Guarantee
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What if I am not happy with my booking?
Our goal is to provide the very best pet care experience. If, for any reason, you or your pet is not happy with your booking, we will do our best to make it right.
In the first instance, we recommend you discuss your concerns with your pet sitter and try and come to a compromise with each other regarding any compensation. In many cases, we have found that when two parties have an honest conversation with each other, misunderstandings can be cleared up quickly.
At the same time, please contact us and let us know - at the latest, 48 hours after the booking ends so that we can place your payment on hold. The sooner we are aware, the quicker we can be prepared to step in to help resolve the situation.
Submitting a Happiness Guarantee claim
Do you want to file a Happiness claim? Hit the button below to check the instructions.